Last Updated: 06/12/2025
Welcome to Kartal International Suppliers. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
We operate as an online retail store offering electronics, textiles, fragrances, beauty & health supplements, trending products, and other consumer items.
Our goal is to make products available that may not be easily found in the market.
We reserve the right to update these Terms & Conditions at any time without prior notice.
2. Use of Our Website
By using this website, you confirm that you are:
- At least 18 years old, or using the site under adult supervision
- Providing accurate and complete information during checkout
- Not using our platform for fraudulent or illegal activities
We may refuse service to anyone at our discretion.
3. Products & Availability
- Product descriptions, images, pricing, and stock availability may change at any time.
- We do not guarantee that product details, colors, or specifications will be error-free or perfectly accurate.
- Some products may be sourced from third-party suppliers.
We reserve the right to limit or cancel orders if necessary.
4. Pricing & Payments
- All prices displayed are subject to change without notice.
- Your order is confirmed only after payment is successfully received.
- In case of pricing errors, we may cancel or refund the order.
5. Shipping & Delivery
- Delivery times are estimates only and can vary based on location, demand, and courier availability.
- Delays caused by logistics companies or external factors (weather, customs, strikes, etc.) are outside our control.
- Once the product is handed over to the courier, we are not responsible for damages or delays, but we will assist in tracking where possible.
6. Returns & Refunds
We offer returns and refunds after investigating the matter thoroughly.
A return/refund may be accepted if:
- The product is damaged or defective upon delivery
- The wrong item was received
- The customer follows our return process and provides required proof (photos, videos, order number)
A return/refund may not be accepted if:
- The customer misused or damaged the product
- The issue is minor, cosmetic, or does not affect functionality
- The claim cannot be verified with sufficient evidence
Refunds are processed only after the product is returned and inspected (where applicable).
We reserve the right to refuse returns or refunds based on our assessment.
7. Customer Support
Customers may contact us via:
- WhatsApp: You can click on he WhatsApp icon and our team will take care of the rest.
- Email: support@kartalinternational.com
We aim to respond as quickly as possible, but response time may vary based on volume and availability.
8. Limitation of Liability
By using our website, you agree that:
- We are not responsible for indirect, incidental, or consequential losses.
- We provide products “as available” and do not guarantee perfect performance or suitability.
- We are not liable for delays, losses, or damages caused by courier services or third-party suppliers.
Your use of our website and products is at your own discretion and risk.
9. Order Cancellation
We may cancel orders at any time due to:
- Stock shortages
- Technical errors
- Suspicious or fraudulent activity
- Incorrect pricing or product information
If an order is canceled, a refund will be issued.
Customers may request cancellation before the order is shipped, but cancellation is not guaranteed.
10. Privacy Policy
We respect your privacy. Personal information is used only for order processing, communication, and improving services.
We do not sell or share customer data with third parties except for logistics and payment processing partners.
11. Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes shall be resolved under the jurisdiction of the courts.
12. Contact Information
For questions or concerns regarding these Terms, contact us at:
Email: support@kartalinternational.com
Phone & WhatsApp : +44 7344106131