Your Satisfaction is Our Priority
Overview
At Kartal International Suppliers, we understand that every purchase is a decision built on trust. While no system is perfect, we’re committed to treating each customer with fairness, honesty, and respect.
We don’t offer empty promises, but we do offer real people, ready to help when things don’t go as planned.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you receive an item that’s damaged, defective, or not what you ordered, notify us within 7 days of delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once we receive and inspect your return, we’ll notify you of the result. Approved refunds are processed within 5–10 business days, depending on your payment provider.
We aim to make the refund process as smooth and timely as possible, without unnecessary delays.
Wrong or Damaged Items? We’ve Got You
If you receive an item that’s damaged, defective, or not what you ordered, notify us within 7 days of delivery
Simply email our support team
Every situation is reviewed individually—we don’t use scripts or auto-replies. Our goal is to find a fair, honest, and reasonable resolution that works for both sides.
Exchanges: Let’s Make It Right
Sometimes, you just need the right size, model, or variant. We’re happy to help with exchanges, based on availability. We’ll assess your request with care, just like we would expect if we were in your shoes.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
We Handle Each Case With Care
We know that behind every return or refund is a real person. That’s why we don’t take a one-size-fits-all approach. Our customer support team reviews each situation individually, and we aim to offer solutions that are both fair and balanced.
Whether you’re a first-time customer or a long-term partner, we’ll treat your concern with the attention it deserves.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us through mail or whatsapp for questions related to refunds and returns.